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Help & Support
Effective October 26, 2011:
- What Type of Information Do We Collect?
- What Information Do We Share and with Whom?
- Can I Disable Cookies?
- How Do We Handle Personally Identifiable Information Collected on Children?
- What About Links to Other Sites?
- What About Online Advertisements?
- Is My Information Secure?
- How Can I Access My Information?
- Can I “Opt-Out” of Receiving Promotional E-mails?
Sears Holdings may update this policy from time to time. Please check our policy periodically for changes. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Most of our web sites are general audience sites and does not knowingly collect personally identifiable information from children under 13 years of age. However, from time to time, we may collect personally identifiable information on certain micro sites or pages directly from Children under the age of the 13. In these instances, we endeavor to comply with the Children’s Online Privacy Protection Act (“COPPA”).
What Type of Information Do We Collect?
We may collect personally identifiable information (“PII” - for example, your full name, email address, mailing address, telephone number, mobile phone number or credit card number) from you when you voluntarily submit the information to us when you purchase items from us or register with our Site. We need this information in order to process and fulfill your order and to notify you of your order status, in order to register you as a user of this Site, provide you with mobile alerts or to provide you with other services. We may also collect PII from you if you choose to subscribe to our email program, participate in sweepstakes, contests, and surveys, or in connection with content or suggestions you post on this Site. Please note that applicable message and data fees may apply if you register for mobile alerts.
We use single sign-on services that allow you to sign into our Site using your third-party social networking login credentials for accounts such as Facebook, Google or Twitter. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party web site from our Site and interact with your friends from the third-party site(s). Our Site may also access available information from your third-party social network profile such as your name, profile picture, gender, list of friends, email address, wall postings and news feed.
We also collect non-personally identifiable information (“Non-PII” - for example, interests, hobbies, lifestyle choices, groups with whom you are affiliated) from you when you choose to provide or post non-PII information on this Site.
We may also collect additional information about you from third parties including demographic information (such as number of household members, age, and gender) and purchase preference information. We use this information to customize your experience on our Site and on other Sears Holdings family of business Sites and to provide you with the most relevant products, services and offers.
We do not rent or sell your information to outside marketers. We may share your information (as described above) with members of the Sears Holdings family of businesses to provide you with products or services that you have requested or to provide you with promotional offers that we believe will be of interest to you. The Sears Holdings family of businesses includes all Sears Holdings affiliates, as well as other selected businesses with which Sears Holdings or its affiliates have a relationship and which have agreed to adhere to our strict standards for providing quality products and services, responding to your needs, and protecting customer information.
In certain circumstances, we may share your information with service providers that need access to your information to provide operational or other support services such as credit card processors or shipping agents. To ensure the confidentiality and security of your information, service providers must agree to safeguard your information in strict compliance with this policy. Unless otherwise disclosed to you, our Service Providers are prohibited from using your personally identifiable information for their own marketing purposes.
We also may provide information to regulatory authorities and law enforcement officials in accordance with applicable law or when we otherwise believe in good faith that the law requires it. There may be instances when we may access or disclose your information in order to protect or defend the legal rights or property of Sears Holdings and its affiliated companies or their employees and agents, to protect the safety and security of users and members, and to protect against fraud.
Sears Holdings may sell, transfer or otherwise share some or all of its assets in connection with a merger, reorganization or sale of assets, or in the event of bankruptcy. In such an event, personal information may be one of the assets transferred. You will be notified via email or a notice on our web site of any such change in ownership or control of our personal information.
Can I Disable Cookies?
Most web browsers allow you to exercise control over cookie files on your computer by erasing them, blocking them, or notifying you when such a file is stored. Please take a look at your particular browser for instructions on this function. If you do elect to disable cookies, please note that you may not be able to take full advantage of a personalized experience on this Site and on other Sears Holdings family of business Sites.
How Do We Handle Personally Identifiable Information Collected on Children?
- Collection of children’s personal information
- Use of children’s personal information
- The method of obtaining parental consent
- The method of obtaining access to the child’s information
What About Links to Other Sites?
This Site may contain links to other Sites outside the Sears Holdings family of Sites. Sears Holdings is not responsible for the privacy practices of other non-affiliated Sites. You should read the privacy statements of each and every Site that collects personally identifiable information.
What About Online Advertisements?Our Sites
This Site may carry advertisements from other companies. Some of these advertisements may be personalized, meaning that they are intended to be relevant to you based, for example, on commercial interests you have expressed in your online activities. You may opt-out of receiving this type of targeted advertising by visiting the Network Advertising Initiative’s (NAI) opt-out page here. You may also visit http://www.aboutads.info/consumers/ to learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies. Please note that if you delete your cookies, use another computer, or change browsers, you will need to repeat this process. In addition, opting out of relevant advertising will not opt you out of all advertising, but rather only those advertisements that are personalized to your interests.Other Web Sites
We partner with third-party service providers to serve ads on our behalf across the Internet. Some of these advertisements are also personalized for you based on what we know about you. Please note that we do not share any information that identifies you personally with the third party service providers who serve ads on our behalf. If you do not wish to receive personalized advertising from us on other web sites, please visit the Network Advertising Initiative Opt-Out page here.
The Network Advertising Initiative offers useful information about Internet advertising companies, including information about how to opt-out of personalized advertising by their members. See http://www.networkadvertising.org/participating for the list of NAI members and http://www.networkadvertising.org/managing/opt_out.asp for the opt-out page. You may also visit http://www.aboutads.info/consumers/ to learn about online behavioral advertising and how to opt-out from online behavioral ads served by some or all participating companies.
Is My Information Secure?
We maintain reasonable and appropriate physical, electronic and procedural safeguards to protect your information. Your information is located on a secured server behind a firewall. When you enter sensitive PII, we encrypt that information using secure socket layer technology (“SSL”). Sensitive PII may include your drivers license, credit card number, social security number or protected health information, as may be applicable. While we do work very hard to protect your privacy, no method of security is 100% effective and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Sears Holdings makes no warranties, express, implied or otherwise as to the ultimate effectiveness of these reasonable and appropriate safeguards.
How Can I Access My Information?
You can personalize your experience on the Sears Holdings family of Sites by becoming a registered Member. By registering, you will be able to tell us what products and services interest you, and whether you wish to receive e-mail about special sales, promotions and other events. Once registered, you can review and maintain your account information at anytime by clicking on the ‘My Profile’ link generally found at the top of each Site page. Your account information is secure and is accessible by using a password that you select. To become registered user, or to modify your current preferences, click here.
Can I “Opt-Out” of Receiving Promotional E-mails?
From time to time, we may send you e-mails with promotional offers if you opt-in to receiving such emails. If you would no longer like to receive e-mailed special event information, sales notifications or other promotional messages from this Site, you can unsubscribe from this Site’s e-mail marketing list by following the unsubscribe link located at the bottom of each promotional e-mail. Your e-mail address will be removed from this Site’s email marketing list within 10 days.